Customer Service



Disclaimer

Fitting & Disposal

Fitting & Balancing is $15 per tyre plus $3 per tyre disposal fee



Shipping & Delivery

Online Delivery Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre on (02) 9684-2921 (9.00am to 5.00pm Monday to Friday).

Proof of Delivery

Proof of delivery (POD) is provided for all goods that are delivered by carrier and is available by request. We accept no responsibility for goods that are received either by the buyer or the person who has signed the POD at the point of delivery, furthermore should instruction be communicated to the carrier that goods are to be left on site or otherwise, we again accept no responsibility for the goods. 

Where we deliver

The locations we can deliver to may change from time-to-time. Please call our Customer Service Centre to find out if we deliver to your location.

LOCAL DELIVERY: How and when we deliver LOCALLY

All deliveries are made 8.30am to 5.00pm Monday to Friday by "webtyre.net" chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  • 4-6 working days for delivery to a capital city in any State;
  • 5-10 working days for delivery to most large regional towns; and
  • 7-14 working days for delivery to other remote locations.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large items (such as tyre fitting machines) require extra handling and may take longer to transport.



Privacy & Security

Your privacy is our priority.

At "webtyre.net" your privacy is our priority. We do not give out information about our customers and your personal details are protected by your user name and password and our secure servers. When you give us your credit card details, they are encrypted for additional security.

To ensure ongoing privacy we recommend you change your password from time to time, and never give your password to anyone.

"webtyre.net" and your Personal Information

We recognise that your privacy is very important to you and that you have a right to control your Personal Information. Our policy for dealing with any Personal Information that you might disclose to us while visiting this Website is explained below.

You can generally visit this Website without telling us who you are or revealing other Personal Information and we will not collect any Personal Information about you except when you knowingly provide it.

The amount of information we collect about you depends on how you use the Website and whether you elect to give us any information about yourself. By becoming a registered "webtyre.net" customer or subscribing to our e-newsletter, “webtyre.net” may use your personal information to:

(a) send you direct marketing material by email or post; and

(b) compile a consumer profile about you to enable "webtyre.net" to better serve you.

If you visit this Website to read or download information we record your server address, domain name, the date and time of your visit and the information downloaded. This information is used for statistical and site development purposes only.

We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your Personal Information.

You can also play an important role in keeping your Personal Information secure, by maintaining confidentiality of any user name, password, profile and accounts used on the Website. Please advise us immediately if there is any unauthorised use of your user name, password, profile or accounts by any other Internet user or any other breach of security.

Should you wish to review or make any corrections to your Personal Information you can do this anytime by using the Edit Profile function in the My Account section.

As with all of your personal information "webtyre.net" will not provide this to third parties without your consent, except where:

(a) such disclosure is permitted under the Privacy Act 1988;

(b) "webtyre.net" is required by law to disclose information to third parties; or

(c) "webtyre.net" has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

 

 

COOKIES

"webtyre.net" uses two types of cookies on this website. These are session cookies and permanent cookies.

Session Cookies

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.

Upon closing your browser the session cookie set by this Website is destroyed and no personal information is maintained which might identify you should you visit our Website at a later date.

Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Permanent Cookies

To enable "webtyre.net" to recognise each time your browser visits the "webtyre.net" website it downloads a cookie onto your hard drive.

Through the use of the cookie "webtyre.net" is able to:

(a) recognise your browser each time it visits our site; and

(b) track which pages you visit whilst at our site.

"webtyre.net " may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.

Before disclosing your Personal Information on any other Website we advise you to examine their privacy policy and their conditions of use.

 

Further Information

Under the Privacy Act (1988) "webtyre.net" is obliged to provide Personal Information of an individual which has been collected, used or disclosed since 21 December 2001. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by "janetyres.com", please contact us at sales@webtyre.net

  

Returns & Replacements

Returns Policy for Online Store Purchases

We want you to be totally satisfied with all products purchased from "webtyre.net" Online.

If you are not totally satisfied with your purchase choose the most convenient option from our Returns Policy below. If you don't know what you should do or how to go about it give us a call on (02) 9684-2921 or email sales@webtyre.net and one of our Customer Service team will assist you.

1) Taking it to a "webtyre.net" warehouse. The easiest and quickest way to return your item(s) is to take them to your local "webtyre.net" Store for a replacement or refund or repair along with your copy tax invoice as proof of purchase. The store manager will happily address your concerns and if necessary refund, replace or repair the item. Please ensure you have your copy tax invoice with you as proof of purchase.

2) Sending it back to the Online Store. WE WILL PAY THE RETURN FREIGHT FOR ANY FAULTY ITEMS (I.E. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or IS covered under warranty from the manufacturer) OR INCORRECTLY FILLED ORDERS ONLY.

To return an item by post or courier please contact us either by email at sales@webtyre.net . Let us know your customer order number and your personal details along with which item(s) you wish to return, and the details of any fault.

We will happily address your concerns and if necessary email a Returns Authorisation Notice to you. Items returned without a Returns Authorisation Notice cannot be processed.

When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, using the original outer packaging where possible.

Return by either Post or Courier will depend on the size and weight of the item you wish to return. We will inform you which means is necessary when you contact us about your return. If the item(s) can be returned by post please take to any Postal outlet. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.

If we advise that the item(s) require collection by courier please email us on sales@webtyre.net and arrange a suitable time for collection. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.

You can contact us by email at sales@webtyre.net

Online Secure Ordering

"webtyre.net" Secure Online Server offers a secure and efficient way of processing your personal details over the Internet utilising the latest in SSL (Secure Sockets Layer) technology. You will need your credit card details on hand in order to use this method. If you require more information about SSL Technology, visit our SSL Information page.

Receipts for your purchase can be generated in a number of different forms. If you have an email account you can receive an HTML version, a Plain Text version or both versions of your receipt to your nominated account. To view examples of how they appear, visit our Receipt Formats page. If you do not have an email account, be sure to print out the Order Confirmation page and/or the final page of the purchase as your receipt.

Please note: When you Submit your order, you will be presented with an onscreen summary of your order & personal details. Once you select your preferred e-mail receipt format and submit your order to our secure server, you should receive confirmation of your order via your nominated e-mail address within 30 minutes. If you do not receive this confirmation, please contact the "webtyre.net" Online Clearance Store direct to confirm your order on: sales@webtyre.net


Payment Information

The "webtyre.net" Online Clearance Store has a minimum purchase value of $10.00 (excluding any postage/shipping charges). Any transaction under $10.00 cannot be processed.

All payments are calculated in Australian Dollars and fall under the jurisdiction of the Victorian Government.

The "webtyre.net" Online Clearance Store only accepts Mastercard & Visa.
Note: When your order is placed, your card is not debited until we actually process your order. In some cases this can take up to 5 days.

Personal/Bank cheques are NOT accepted.

"webtyre.net" vouchers ARE accepted.

Cash is NOT accepted.

 

Payment, Pricing & Promotions

Payments can only be made via our online secure website.

Pricing - Our new LOW PRICES are focused on ONLINE delivery to the consumer with MASSIVE SAVINGS. We source globally, buy in bulk and pass those saving on to YOU. This ensures that we bring you the LOWEST PRICES with an extensive range of tyres for passenger vehicles, 4WDs, vans and light trucks. Furthermore, "webtyre.net" is able to OFFER LOW PRICES as our business has greatly reduced operating costs, we pay no buyers commissions, have no retail outlets, minimum warehousing costs as most products will be sent direct from the factory to you. We rely on 'word-of-mouth' and social media to expand our business. 

 

Viewing Orders

By logging in and creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Updating Account Information

By creating an account you can login and update your details at any time. However your information (INVOICED TO YOU AT TIME OF PURCHASE) is used by the IMPORT CLEARING AGENT (if applicable)and this information MUST MATCH any import documents or invoices that have been already charged to your credit card.